At Canada Bay Ferries (www.CanadaBayFerries.store), we aim to provide clear and transparent information regarding refund and cancellation policies. Please read the following carefully to understand your rights and options.
1. Independent Booking Platform
- Canada Bay Ferries is an independent travel assistance service. All ferry bookings made through our platform are contracts between you and the individual ferry operators.
- Refund and cancellation policies are governed by the terms set by those ferry companies.
2. Cancellations by Customers
- If you wish to cancel a booking, please review the cancellation policy of the ferry operator associated with your booking.
- Cancellation requests must be submitted directly to the ferry company or through the contact details provided at the time of booking.
- Refund eligibility and processing time depend on the ferry operator’s specific policies.
- Canada Bay Ferries does not issue refunds directly but can assist by providing guidance on how to contact the ferry provider.
3. Refunds
- Refunds, if applicable, will be issued by the ferry operator according to their terms and conditions.
- Processing times for refunds vary by operator and method of payment.
- Fees or penalties for cancellations and refunds may apply as per the ferry company policies.
4. Cancellations or Changes by Ferry Operators
- Ferry operators may cancel or change scheduled sailings due to weather conditions, mechanical issues, or other operational reasons.
- In such cases, ferry companies generally provide options for rebooking, refunds, or travel credits according to their policies.
- Canada Bay Ferries is not responsible for changes or cancellations by ferry operators but will strive to assist with information and support as needed.
5. Contact Information
For any questions regarding cancellations or refunds, please contact us or reach out directly to the ferry operator involved with your booking:
- Phone: +1 877-745-8002
- Address: 212 1 St, Morden, MB R6M 1C5
By booking through CanadaBayFerries.store, you acknowledge that you understand and agree to adhere to the refund and cancellation policies set forth by the ferry service providers.